All prices displayed are in AUD, includes GST and are subject to change at any time. Delivery charges are not included in the prices quoted, but are calculated at checkout. Real Essences accepts payment via PayPal or Direct Debit.



Our products are sourced from a number of select suppliers and are of the highest quality. We use natural, healthy ingredients which consist of oils, botanical extracts, floral waters and essential oils.

Our products are safe to use and do not contain any of the following: Sodium Lauryl Sulphate, mineral, petrochemical, artificial fragrances, parabens. Some products contain 1% Preservative to maintain the life of the product. We don’t sell any products that require a warning label.



Products are available while stocks last. We will endeavour to withdraw a product from the website as soon as we are made aware of its unavailability. If an item that you have ordered is temporarily unavailable, we will contact you by email and let you know the anticipated waiting period, offer you suitable alternatives, and if you so wish you can decide if you are happy to wait for your product or exchange your purchase for an alternative. (See ORDERING & EXCHANGES for further information).



Your satisfaction is of utmost importance to Real Essences and we are always committed to verifying the quality of our products before they are delivered to you. Please choose carefully as no refunds will be given unless merchandise is faulty under manufacturer’s warranty. If you are not happy with your product for any reason, products can be exchanged or we can provide you with a credit, if the product is returned in fair condition. The customer will pay all freight charges (if order is over $120). No refunds can be paid. Simply email us with your request, issue and evidence and we will respond to your request within 5 working days.



Payment for all products will be by PayPal or Direct Debit. If paying by Direct Deposit a tax invoice will be emailed to you after your order has been placed. Payment must be received before dispatch of order. Invoice number must be quoted when paying by Direct Deposit.

Your security is of utmost importance to us, and by using PayPal you are using a reputable, secure, encrypted software when making your purchase.



Our products are made from fresh ingredients at the time of ordering. Delivery can be expected within 7 working days from confirmation of order and completion of production. All items are dispatched by Australia Post. Please note that delivery can be delayed due to Public Holidays or unforeseen events within Australia Post. After we have processed your order, confirmation emails will be sent to your nominated email address advising of order/purchase/delivery. Purchases over $120.00 receive free shipping.



Due to the nature of transportation, complications may occur including damage during delivery. If an item arrives damaged, you must notify Real Essences via email within 24 hours with clear detailed photos of the damage. You will also be required to include a personal opinion on whether damage most likely occurred during transport or prior to dispatch.



Goods must be paid for in full prior to dispatch. You should take care in ensuring that your order is accurate and that it is what you want, as we do not offer refunds if you change your mind. We do not refund for unforeseeable delays due to supply or delivery. Should a product arrive and it is faulty or damaged, please refer to the DAMAGE & COMPLICATIONS section for the appropriate course of action.



This website and its contents are the property of Real Essences and are subject to copyright. The contents of our website are to be used for your personal non-commercial use only. Any breach of copyright may be subject to legal action.



Real Essences only collects limited personal information from you and only when you knowingly provide it. The information we may collect is your title, name, contact details (address, phone) and your email address. We need to collect such personal information when you order goods that require delivery, contact us for further information and/or subscribe to our mailing list for newsletters. Real Essences does not and will not sell your personal information to a third party.



For statistical purposes we collect anonymous information on website activity (such as top pages/products viewed, the number of pages viewed, the number of sessions, most popular session times). This data is collected and evaluated by us in order to present the best products to you, evaluate our website performance and to improve other content we display to you.



Real Essences uses your information solely for the purpose of better understanding your needs and providing you with even better service. We only use your personal information to complete a transaction, handle your queries or customer service issues and keep you up-to-date with any products, services, events or promotions that may be of interest to you. Rest assured you will be able to stop this activity at any time simply by advising us via email.



Reviews can be emailed to sales@realessences.com.au or submitted on our website.